We regularly solicit comments from the people who have entrusted us with their loved ones. Dozens of comments are received monthly at all of our funeral homes. We use these comments to improve and expand our services. We are proud to share just a very few of the comments we receive from the families we have served.
- I would like to thank Brianne, Jim, and Nick for their kindness and professionalism during a difficult time for my family. I found them all to be kind, courteous, and efficient, making what otherwise seemed like a daunting experience much less so. You guys were truly terrific!
- Brianne went above and beyond to help me take care of my dad. She is kind and on top of things. My husband and I came in on a Monday from Michigan for the week and weren’t sure if everything would be settled before we had to fly out Saturday. The death certificate had an error and she jumped on it to get it corrected within a day. She made sure the cremation was handled and gave me direct contacts to the Montana State Veterans Cemetery. Because of her, we were able to have the service on Friday. I can’t thank her and her staff enough for making everything happen!
- I appreciated very much the time Brianne spent with us. I was extremely stressed after all the time I had spent on the phone trying to get info on my brother & dealing with a third party. Brianne’s soothing demeanor calmed me down. Everything she did for us was done with kindness and caring compassion. She allowed us to sit and take our time. That was exactly what I needed. For the first time in over a month, I took a deep breath and began to decompress. Sending a Thank You card was unexpected, but received with great appreciation.
- Jessie, I really want to thank you for your help. I cannot overstate how important I think you are to people and how impressed I was. I’ve only had the opportunity to really get to know one mortician. I mentioned I met one delivering mail and he was a good guy. He had a game face like I’ve never seen, but we became friends after a few years and I got to see his personal side. I was amazed at his ability to shift gears for people. And I work in a field that exposes me to thousands of people, personalities, and occupations, so I don’t say this lightly. You have a gift and skillset like I’ve never seen. You were in a room in the most somber of circumstances with my mom and I who have completely different personalities and coping mechanisms. You pivoted between us and shifted gears, while making us both feel as comfortable as you could make us. You reeled the conversation in to where it needed to be and when you looked either of us in the eyes, there was a compassion and sincerity to you that made the ordeal a lot more tolerable for both of us. I don’t believe that sort of thing can be taught in a classroom and you sure earned my respect and admiration. I am indebted to you for what you did to help my mom through this and that’s not something we could have got from just anyone. If there is ever anything I can do for you or your family, please don’t hesitate to reach out. I am a believer in good people taking care of each other and you’re definitely one of the good ones in the world.
We have omitted the names of the family member or members who submitted the above comments out of respect for their privacy.